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Terms & Conditions

First Right of Refusal

Within 90 days prior to the Arrival Date should a tentative reservation be held and Sun International receives a request for a confirmed booking for the same dates, Sun International will give the Company/Group the first right of Refusal to secure the booking by paying the deposit due within 48 hours of notification. Outside of 90 days prior to the Arrival Date, first right of refusal will apply 14 days after booking and the Company would need to secure the booking by paying the deposit due within 48 hours of notification.

Cancellation and Reduction

Should the specified deadlines not be adhered to, Sun International will release the reserved accommodation without notice. Where applicable, penalty and reduction charges will be raised as set out in the applicable signed agreement with Sun International, as noted in the below cancellation and reduction table:

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INTERNATIONAL LEISURE GROUPS, CONFERENCE GROUPS, SPORTS GROUPS SERIES GROUPS, SPECIALITY GROUPS

Group Type Date Range Total Cancellation Penalty Charge Reduction Penalty Charge
Group Type
 Tour Series Groups and all other Groups Sun City, Table Bay Hotel, Wild Coast Sun, Maslow Hotel 100 Room Nights or Less
Boardwalk Hotel, Sibaya Lodge 60 Room Nights or Less		 Date Range
 2021 21 Days or More
2022 31 days		 Total Cancellation Penalty Charge
No Penalty		 Reduction Penalty Charge
No Penalty
Date Range
 2021 20-08 days before arrival
2022 30-15 days before arrival		 Total Cancellation Penalty Charge
Equals 50% of room nights held		 Reduction Penalty Charge
Full Charge for more than 50% of room nights reduced
Date Range
 07 Days to same day of Arr
14 days to same day of Arr		 Total Cancellation Penalty Charge
Equals 100% of room nights held		 Reduction Penalty Charge
100% of room nights reduced
Date Range
 2021 21 days to day of arrival
2022 60 days to day of arrival
(Peak Period Only) as communicated by SI (Excluding Tour Series)		 Total Cancellation Penalty Charge
Equals 100% of room nights held		 Reduction Penalty Charge
100% of room Nights reduced
Group Type
 Groups of more than 100 room nights Sun City Resort, Table Bay Hotel, Wild Coast Sun, Maslow
Groups of more than 60 room nights Boardwalk Hotel, Sibaya Lodge		 Date Range
 2021 61 days and more
2022 91 days and more		 Total Cancellation Penalty Charge
Equals 10% non-refundable deposit		 Reduction Penalty Charge
Equals 10% of the room nights held if more than 90% of room nights held are released
Date Range
 2021 60 - 21 days prior to arr
2022 90 - 31 days prior to arr		 Total Cancellation Penalty Charge
Equals 80% of room nights held (equivalent to 10% non - refundable deposit + a further 70% cancellation and reduction payment due		 Reduction Penalty Charge
Full charge for more than 20% of room nights reduced
Date Range
 2021 20 to same day of arr
2022 30 to same day of arr		 Total Cancellation Penalty Charge
Equals 100% of room nights held (equivalent to 10% non-refundable deposit + a further 90% cancellation and reduction payment due		 Reduction Penalty Charge
100% of room nights reduced
Date Range
 2021 30 days to same day of arrival (Peak Period Only)
2022 90 days to same day of arrival (Peak Period Only) as communicated by SI		 Total Cancellation Penalty Charge
Equals 100% of room nights held		 Reduction Penalty Charge
100% of room nights reduced

The penalty charge will be based on the number of rooms held per hotel per night for the full stay at the time of the cancellation or reduction and will be equal to the value of rooms cancelled or reduced per hotel within the date range specified in the cancellation and Reduction Table above, at the Contracted Room Rate for the full duration of the booking.

The penalty charge will be payable immediately on receipt of the invoice.

Non-arrival of Confirmed Group Reservations will result in a no-show penalty equal to 100% of the nightly Reserved Room Rate per room not taken up per night for the full stay period. This amount will be payable on the Arrival Date, unless otherwise agreed upon in writing between the parties.

Payment

Payment to be made via bank transfer or EFT into the following account:

BANK: SIML Advance Deposit Bank Account
ACCOUNT DETAILS: Nedbank Limited
ACCOUNT NUMBER: 1207864226
BRANCH CODE: 198765
SWIFT CODE: NEDSZAJJ

Your Group ID to be used as reference for your payment.

Payment remittance advises, together with this invoice, to be sent to the payments department via email: payments@suninternational.com to ensure correct allocation.

Failure to forward required payment details once payment has been made, could result in the release of the rooms held.

Visas

It remains the responsibility of the traveller to secure the necessary visas required.