Voice of the Guest

Tell Us about Your Experience

If you've been to a Sun International hotel, casino or resort recently we'd like to hear about it. While we take great pride in the services and facilities we offer, the only rating that matters is yours.

Do you have a compliment, complaint or suggestion for us?

Let us know what we're doing right and where we can improve by filling in our online survey. It's quick to complete and you can answer as many questions as you like, just be sure to give us enough detail so that we can deal with your feedback properly.

Our team will assess your feedback and pass it on to the right person at Sun International for their consideration. Depending on the nature of your feedback, we might get in touch to discuss your experience further, but if you have already given us enough detail to work with, your comments will be compiled into a report.

These reports are discussed and addressed by our team regularly, so your feedback will make a difference.

Thank you for your time. We look forward to welcoming you again soon.

Warm regards,

Astrid Gopaul
Voice of the Guest: Senior Case Manager

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Voice of the Guest - Frequently Asked Questions

For general enquiries please email voiceoftheguest@suninternational.com.

How do I give feedback on a specific Sun International casino, hotel or resort?
Please fill out the survey here. It's quick to complete and you can choose which questions to answer, just be sure to give us enough detail so that we can address your feedback properly.

How do I enquire about availability or rates for a Sun International hotel or resort?
Please contact SunTouch, Sun International's Customer Contact Centre, on +27 11 780 7800 or email crobook@suninternational.com. As a subscriber to Sun International's Hotel & Resorts Newsletter you get exclusive access to our discounted hotel rates. Take a look at the other special offers and experiences you could indulge in when you stay with us.

How do I give feedback on SunTouch, the Customer Contact Centre?
Please click here to give feedback on SunTouch.

How do I enquire about the Most Valued Guest (MVG) Programme?
Please visit the MVG desk at your nearest Sun International casino or email mvg@suninternational.com.

What happens with my feedback once I complete the Sun International survey?
Your survey responses are assessed by our dedicated team. Depending on the nature of your feedback, we might get in touch to discuss your experience further, but if you have already given us enough detail to work with, your comments will be compiled into a report. These reports are discussed and addressed by our team regularly, so your feedback will make a difference.

​​​​​​​​
Subscribe to our Hotel & Resort Newsletter
Login

Sun International supports responsible gambling. Gambling for persons 18 years and older. Winners know when to stop.

National Responsible Gambling toll-free counselling line 0800 006 008. Sun International Casinos are licensed Casinos. For more information visit: Responsible Gambling