Terms & Conditions

Legal Notices

Please read these terms carefully before using this website.

The material and information contained in this site is provided by Sun International, its subsidiaries, affiliates and related entities as a service to its customers and may be used for information purposes only. By using this site, you, the user are bound by the following terms and agree to abide by them:

Sun International Hotels and Resorts provide a unique experience as each resort and hotel is appropriately styled to complement its environment and bring adventure to every guest who ventures to Africa.

  1. This site contains the Sun International, Most Valued Guest and other valuable trademarks owned and used by Sun International to distinguish its services and products. These trademarks and related properties are protected from copying and simulation under national and international law and may not be reproduced, copied or otherwise used without the express prior written permission of Sun International.
  2. The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained on this site are the exclusive property of Sun International and, except as specifically provided for herein, may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means, whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Sun International.
  3. The capabilities of this site and the information contained herein is without any warranty of its performance, accuracy, completeness, merchantability, good and workmanlike service or fitness for any particular purpose, and the user of such information agrees to waive any and all warranties with respect to same. Access to this site and use of the information contained herein and/or the use of a credit card or other debit device or the creation of any liability or obligation in connection with the access to or use of the site is at the user's sole risk. By proceeding to access and/or use this site and the information contained beyond this page, the user hereby acknowledges and agrees to the terms of usage set forth herein, assumes all risk of such usage and hereby waives any and all liabilities and damages which may arise out of or is in any way connected with the user's access to or use of the information.
  4. Sun International, their Directors, Offices, Employees, Representatives and Agents, are not liable for any loss or damage whatsoever to any user howsoever arising.
  5. In the event you do not agree to the foregoing terms of usage, you are not authorized to access or use the information contained in the site and you must exit from this site with immediate effect. Please note that users who choose to send Internet E-Mail messages to Sun International do so entirely at their own risk.

Online Bookings: Terms & Conditions

Introduction

  • This agreement governs your use of this internet website and constitutes an agreement between yourself and the Hotel and/or Sun International

Deposits & Pre Payments

  • When making reservations online, the booking will be secured by making payment for the first night's accommodation. Payment must be made by way of a credit card at the time of making the reservation. The reservation will be guaranteed on the express understanding that payment will be made by debiting the aforementioned credit card for the first night's accommodation ("the deposit"). In the event that the reservation is cancelled within 7 days of arrival or should it not be taken up as reserved, the deposit, together with all ancillary charges and taxes related thereto, will be forfeited.
  • Payment on arrival may be required at some Sun International Hotels. All major credit cards are accepted or you may choose to pay the balance cash. You shall make good and be responsible for any damage occasioned to the Hotel which is as a direct result of your actions, irrespective of whether such damage is caused by your negligence, gross negligence or willful conduct.
  • General Terms & Conditions for reservations

  • Sun International may, in its sole and absolute discretion, confirm a booking in writing.
  • By making this booking, you warrant that you are over the age of 18. In the event that you are under the age of 18, please contact the Hotel to make booking arrangements. Sun International accepts no liability for any booking made by persons under the age of 18 and the legal guardian of any minor making such booking shall be held responsible for any and all charges related thereto.
  • The parties to the contract are you and Sun International. You may not transfer and/or onsell any of the accommodation booked through this website to any third party unless the prior written consent of the Hotel is obtained.
  • Sun International accepts no liability for the accuracy and/or completeness of the information provided unless same is as a result of gross negligence or willful misconduct on the part of Sun International. It is recorded that the rate may change from time to time and the rate quoted in respect of an on-line booking is the rate available at the date and time of making the online booking. Sun International records that the rate quoted in the on-line booking may change on notice and by agreement with you. In the event that you wish to extend your stay, the rate offered to you for such extension may be different to the rate quoted at the time of making the on-line booking. Please note further that, should you reduce the period of your stay, then the rate applicable to such shorter period may, at the Hotel's discretion, be different to the rate quoted for the original on-line booking.
  • Sun International may apply minimum length of stay restrictions over weekends, long weekends and peak dates. Rooms and rates are subject to such restrictions and may change at any time without prior notice.
  • Sun International records that the website may from time to time be subject to routine enhancements, maintenance and upgrades and accepts no liability for any error and/or miscommunication that may occur at such time.
  • The trademarks, text, logo's, images, diagrams, pictures and like information ("the information") contained on the website are the property of Sun International and protected by copyright. You may not copy and/or use the information unless the express prior written consent of Sun International has been obtained.
  • Sun International accepts no liability for any loss or damage to your computer or interception or use of credit card information as a result of computer virus, bugs, tampering or unauthorised intervention of the Sun International website or any other cause beyond the reasonable control of Sun International.
  • This agreement shall be governed by South African law and the guest submits to the jurisdiction of the South African courts in respect of any issue that may arise from this agreement.

Check in & Check out times

  • Please note that check in time is from 14h00 and check out is at 11h00. Late check-out is subject to room availability and a surcharge. Positive identification in the form of a passport, driver's license or ID book for South African residents will be required at check in.

Associations or Groups

  • When making a reservation online as part of an Association or Group, payment will be made by debiting the aforementioned credit card for the full stay’s accommodation.

Travel Agents & Tour Operators

  • This booking requires a credit card.
  • FIT Reservations Terms and Conditions contained in the Sun International agreement will prevail for reservations processed via our online mechanism. For your guests' convenience please note that check in time is from 14H00 and check out is at 11H00. Later check out is subject to room availability and a surcharge. Positive identification in the form of a passport, driver's license or ID book for South African residents will be required at check in.

Legal Queries

Should you believe that we have not adhered to this policy, please contact us so we may pursue the matter to satisfactory conclusion, within commercially reasonable parameters.

It has come to our attention that fraudulent emails bearing Sun International's name and/or trademarks are currently in circulation. Please be advised that Sun International is in no manner or form associated with such fraudulent emails pertaining to a "Sun International Lottery". Sun International will not be liable for any loss, harm or damage that may emanate from receipt of such fraudulent emails. If you are in any doubt regarding the authenticity of any email claiming to be from Sun International, we encourage you to contact Sun International by email, in order to verify the authenticity of such email.

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Sun International supports responsible gambling. Gambling for persons 18 years and older. Winners know when to stop.

National Responsible Gambling toll-free counselling line 0800 006 008. Sun International Casinos are licensed Casinos. For more information visit: Responsible Gambling